NAB and National AI Centre team up on training for small businesses

National Australia Bank is partnering with the National AI Centre to build an artificial intelligence training program for small and medium enterprises.

A survey of 700 small and medium businesses released by the bank found 40 per cent are already using AI tools, with another 13 per cent planning to adopt them. More than half expect the technology to help their operations scale or become more efficient.

NAB small business executive Krissie Jones said business owners have moved past asking whether AI matters and want clear guidance on how to apply it safely.

"Most business owners don’t need convincing that AI is important. What they’re looking for are examples from businesses like theirs that show what’s actually worth their time," Ms Jones said.

"The businesses getting the greatest benefit aren't necessarily doing anything revolutionary. They're using AI to write proposals faster, reduce paperwork, improve customer communication and get hours back in their week."

According to the bank's research, 32 per cent of respondents said real-world examples from peers would lift their AI confidence. Another 18 per cent said a free short course would encourage them to try the technology, while 16 per cent wanted specific advice on keeping business data secure and private.

Demand is concentrated in everyday tasks. Around 23 per cent of surveyed firms said they would value AI assistance to draft or refine marketing material, and 18 per cent wanted help analysing revenue, cash flow and costs.

Sydney physiotherapist Jay Kasthuri said AI tools allowed his business to automate administration and clinical reporting without hiring a technology team, freeing staff to spend more time with patients.

National AI Centre executive director Lee Hickin said practical adoption across smaller operators is essential for broader economic gains.

NAB said dates and registration details for the joint training program will be released shortly.